Customer Care Agent
Are you a great communicator with a passion for customer experience, looking for a role where you can make a real difference to a business, and to customers’ lives?
Are you someone that thrives in a target driven environment where learning how to build rapport quickly over the telephone is key to your success?
We are looking for new talent to join our busy Customer Care Team, who are the initial point of contact for our clients. You’ll develop new and existing skills on the job, with ongoing support and full training to help you perfect your craft to reach new heights, to provide our clients the exceptional experience they deserve.
If you are a passionate person who enjoys working to targets, has a natural flair and ability to build rapport quickly, we want to hear from you. Making things clear and simple for our customers is a vital part of this role.
This is an ideal role for someone that is keen to move into a fast paced financial organisation. And if you have the right qualities we’ve described, you could be just what we are looking for.
A typical working day would be:
Qualities we are looking for:
Portafina has a forward thinking, flexible and friendly working environment and would be perfectly suited to someone who is:
Who you’ll be joining
Portafina Investment Management is a specialist financial advisory business focussing on pensions and retirement which looks after over £600m in pension assets for more than 12,500 clients.
Founded in 2017, we help clients get the best out of their pensions, both now and in the future. Whether that be through accessing pension benefits, reducing charges, or improving their performance, we’re focussed on delivering specialist financial advice along with a great level of service.
In a fast-paced industry that is rapidly evolving, we are at the forefront of providing a proposition that hasn’t been easily available to the everyday person until now. We need to keep providing great customer service as we grow, and as the environment and technology around us changes. We can’t do that by standing still.
Based, in Rochester, Kent, we employ over 150 likeminded people that strive to do an exceptional job for our clients. In turn we create a positive nurturing environment in which they can thrive – from entry level roles with training, development, and career progression available through to highly qualified experienced industry professionals.
A great place to work must continue to hire great people, so, if you think you could be one of them, we want to hear from you.
As well as a competitive salary, you’ll receive the following benefits:
We also have regular social events (including Summer and Christmas parties) organised by our internal Partyfina staff committee, there’s on-site parking available.
Portafina is a real Living Wage employer (https://www.livingwage.org.uk/)